Exe. Sec. NCPC, Mr. John
Kennedy Opara (R) Receiving a letter of Commendation from the National Coordinator (SERVICOM), Mr. Sylbriks G. Obriki unbehalf of the
commission at NCPC Corporate HDQRS Abuja The Nigerian Christian Pilgrim Commission (NCPC) has been commended by SERVICOM Office for providing excellence service and admnistration
Presenting the letter of commendation to the Executive Secretary of NCPC, Mr. John Kennedy Opara, the Senior Special Assistant to the President and National Coordinator of SERVICOM, Mr. Sylbriks Obriki said “in line with your vision of providing excellent services and administration to Nigerian Christians, the public has testified of great improvements in the conduct of pilgrimages”.
He added that “it is an honour to have been identified as a SERVICOM Champion through your citizen focused activities, ability to achieve and exceed set service standards, goals and targets and being able to make a difference despite existing challenges”.
Mr. Obriki further commended the performance of NCPC under the able leadership of Mr. John Kennedy Opara for the introduction of open bidding for Air Carriers which he said was commendable because the Commission had been able to set a standard for bidding processes.
He equally commended the Commission for achieving zero mortality rate and zero abscondment for pilgrims. In his words: “we realize that those that you transport to the Holy Land were given adequate attention’.
The National Coordinator told the NCPC boss that he was grateful to pay a visit to NCPC with his Team as a SERVICOM Champion. He stressed that this commendation was coming at a time when most Agencies have not been delivering service, thus it was commendable to note that NCPC has lived up to its mandate of taking pilgrims to the Holy Land, which complements the President’s transformation agenda of reforming the minds of Nigerians to be able to contribute positively to the growth of the nation.
He maintained that the achievements recorded by NCPC was a collaboration between the customers and the Commission. He posited that customers’ satisfaction is the index to measure the rate of services of any organization because customer is key.
The National Coordinator also stressed that there was need to encourage each other to make sure that services are delivered in line with the President’s transformation agenda.
Responding, the Executive Secretary of NCPC, Mr. John Kennedy Opara said he was deeply moved by the action of SERVICOM Office to honour the Commission for its little contribution to the growth of Christian Pilgrimage in Nigeria. He said he would continue to draw strength and aspiration from this recognition.
Mr. Opara also stressed he was always conscious of what he would be remembered for while in office .Consequently, he said his major concern has been to make pilgrimage a tool for moral and spiritual transformation, because he believed that if those who go on pilgrimage are spiritually transformed, they would in turn impact on others. His words: “I want to use pilgrimage as a tool for change”.
The NCPC helmsman further explained to the National Coordinator of SERVICOM that the Commission under his leadership had been able to introduce quite a number of innovations which include open bid process of Air Carriers and Ground Handlers without undermining the law. He further revealed that the Commission was able to reduce the pilgrimage package for the 2013 Christian Pilgrimage from 11% to 3%. He affirmed that he would not rest on his oars to ensure that pilgrimage is affordable by all Christians, thus making it possible for all Christians to embark on Holy Pilgrimage.
The NCPC boss assured the SERVICOM Team that the Commission would not compromise standards. In the words of the Executive Secretary, “we promised that we cannot let you down. We must keep the flag flying”, he assured.
The presentation of letter of performance was witnessed by all the Management Staff of NCPC, including the SERVICOM Nodal Officer, Mr. Isaac Otuorimuo.
