Top Line

Tuesday, 28 October 2014

As Kenya Airways lines up exciting, networking events for customers

As Kenya Airways lines up exciting, networking events for customers 29.Oct.2014 DISQUS_COMMENTS Ruth Olurounbi, Nigerian Tribune Five months after Kenya Airways inaugural flight out of Abuja, RUTH OLUROUNBI was there to keep up to what the office had been up to. She brings the report of her findings. The Abuja operation of the Kenya Airways is on a mission. The Pride of Africa team is making sure no stone is left unturned in making Kenya Airways a strong and preferred brand in Northern Nigeria by creating a top of the mind awareness for the carrier in the region. And how do they achieve this? By understanding the guests needs & exceptional services delivery at all contact points. They are also looking to correct the negative impressions about African businesses in the world, because, as Abiola Bakare, the Northern Region Sales Manager of Kenya Airways, put it, “African run businesses have come of age in delivering world class services.” A quick recap of what the Abuja office had been up to in the past five months since they opened shop on 6th June, 2014. First, they had a truly exceptional launch party which had in attendance minsters and other top government and private sector dignitaries from Kenya and Nigeria, frequent flyers, corporate bodies and members of the diplomatic community. They also ran some customer friendly promotions, and have been consistent with exceptional customer services they are known for, which has endeared the public to KQ, as Kenya Airways is known worldwide. According to him, “a lot of people have been happy about the various offers from Kenya Airways, delightful in-flight experience and good connectivity to destinations like Dubai, China, Mumbai, Johannesburg to mention a few.’’ So what do they still have for the Nigerian travelling public? Various great offers like increased free baggage offer from 30kg and 40kg (intra Africa and beyond Africa respectively) to 2 pieces of 23kg each (46kg in total) in economy class and 2 pieces of 32kg each making 64kg in business class, increased hand luggage from 10kg to 12kg, companion fares whereby one full fare payment comes with a 50 per cent discount to the companion to select destinations, state of the art Dreamliner B787 is in view to operate out of Nigeria, both Lagos and Abuja and a fantastic extra baggage offer that is second to none starting from $50 per bag of 32kg. KQ’s loyalty programme, Flying Blue is also a big plus as it affords members all the benefits of being a member of the Skyteam programme comprising of 20 world class airlines which include Air France-KLM, Delta Airlines, Middle East Airlines, and Southern China etc covering the six continents offering access to over 1052 cities and lounge access at 516 airports worldwide. As at time of filing this report, Kenya Airways was in the process of taking delivery of its fifth dreamliner based on a 10 year fleet renewal and destination expansion programme tagged “MAWINGU.’’ In September alone, the carrier rolled out significant products for the satisfaction of their customers. For instance, the “last minute upgrade”, a product designed for customers to pay between $200 and $300 extra at the check-in counter at Accra, Lagos or Abuja to instantly enjoy Business Class comfort to Nairobi, has been an impressive initiative from the Kenya Airways, a passenger told the Nigerian Tribune at the Nnamdi Azikwe International Airport, in Abuja last week. The airline makes sure that passengers travel in state-of-the-art comfort. “This is why we have award winning business class cabin, more legroom in economy, wifi, live TV etc. We always ensure that you arrive at your destination totally refreshed.” Full disclosure: this product is available on on their wide body aircrafts - Boeing 767-300 ER, Boeing 777-200 ER and Boeing 777-300 ER. Bakare espoused that Kenya Airways is in a class of its own. According to him, the organisation he works for is “very responsive to passengers’ need, that’s one of the very key attraction people find with Kenya Airways because we designed the product to serve the guests by putting safety first in all things, taking care of the passengers needs”. Activities planned for Abuja and it’s environ between now end of 2014 include a golf tournament both in Abuja and Lagos where our esteemed partners will be hosted to come and have fun and network, various meet the customer forums around the country and other marketing activities to further endear KQ to the Nigerian public. “At Kenya Airways, we pride ourselves in being truly the Pride of Africa by delivering a safe delightful flight, profitable airline and socially responsible partner in all countries we are privileged to serve,” Bakare said.